RETURNS

• ALL online orders MUST be returned to our head office no online orders can be returned in store
• We do not offer refunds or exchanges for change of mind, only store credit
• If you would like to exchange for a different size (in the same style), please email info@theblackandwhite.store
• We will not accept your return & will return it back to you if found to be worn, damaged, altered or washed
• Items must be in original condition with all tags attached
• Items must not be worn, damaged, altered or washed
• You must email info@theblackandwhite.store prior to returning any items to receive a returns form, return address & a Return Confirmation number (RC#) within 7 days of receiving your order
• Any item(s) marked final sale are not eligible for a return; exchange or store credit
• After 7 days all sales are final
• Any item(s) marked Final Sale are not eligible for a return, exchange, or store credit

To initiate a return please follow the instructions here. 

Online store credit does not expire.

If you redeem a store credit with your purchase online, it is only valid for online purchases. 

If you have any further questions please contact info@theblackandwhite.store

   

We do not accept refunds for change of mind, only exchange or credit note. We will provide an exchange or store credit if the following conditions are met:

• All exchanges must be in a saleable condition, we are not responsible for any item(s) that are not returned in a saleable condition. We will not accept your return for exchange if we consider the item(s) used
• After 7 days all sales are final
• Please retain your store credit receipt, as it cannot be replaced or reprinted
• Any item(s) marked Final Sale are not eligible for a return, exchange, or store credit 
• If you redeem a store credit with your purchase, you can only use this once. Should you return an item you purchase using store credit, you are only entitled to an exchange