FAQ

     

At this stage we do not offer a refund for change of mind in-store or online. We will happily provide a store credit which you can use to exchange your item. Please be aware online store credit are NOT able to be processed or used in our Paddington store. 

      

 

No - If you have seen a style on our IG that is not online & you'd like to purchase please contact info@theblackandwhite.store

      

  

As soon as we send out your order you will receive an email with your tracking number. 

      

Please wait for our team to send you an order confirmation. As soon as confirmation has been sent, your choice of payment will be charged prior to shipment. 

     

Email info@theblackandwhite.store and we will send you the return address and returns form within 3 days hours of receiving your order. 

ALL returns must be sent to our head office and we DO NOT accept any online returns in our Paddington store.  Please note we do not offer refunds for change of mind.

     

You will receive an email notification as soon as your account has been credited. When you’re ready to checkout, make sure you login so your store credit will automatically appear as a payment option on the Checkout Page, under the 'Delivery and Payment' section.

      

Gift vouchers are valid for 12 months from the issue date. Credit notes are valid up to 6 months from the issue date.

   

Sorry, online credit notes and gift vouchers can only be used online. Please note that gift vouchers and credit notes are non-refundable and are not redeemable for cash. 

       

Yes. At checkout please select ‘pick up’ to pick up your items free of charge.