FAQ

     

At this stage we do not offer a refund for change of mind in-store or online. We will happily provide a store credit which you can use to purchase another item online. You can find more information on our returns policy here.

      

 

No - If you have seen a style on our IG or in our store that is not online & you'd like to purchase please contact info@theblackandwhite.store

      

  

As soon as we send out your order you will receive an email with your tracking number. 

      

Please wait for our team to send you an order confirmation. As soon as confirmation has been sent, your choice of payment will be charged prior to shipment. 

     

Email info@theblackandwhite.store and we will send you the return address and returns form. You can find more information on how to initiate an online store return here. 

ALL returns must be sent to our head office and we DO NOT accept any online returns in our Paddington store.  Please note we do not offer refunds or exchanges (only store credit) for change of mind on all online purchases. 

     

You will receive an email notification as soon as your account has been credited. When you’re ready to checkout, make sure you login so your store credit will automatically appear as a payment option on the Checkout Page, under the 'Delivery and Payment' section.

      

Gift vouchers & credit notes do not expire. 

   

Gift vouchers can be used online & in-store however, online store credit can only be used online. Please note that gift vouchers and credit notes are non-refundable and are not redeemable for cash. 

       

Yes. At checkout please select ‘pick up’ to pick up your items free of charge. You can find more information about Click & Collect here.